Governance & Standards

VeriTrust Liberia is built to support decisions that require trust—bank decisions, procurement decisions, hiring decisions, and partner decisions. This page explains the basic rules we follow to keep our work independent, consistent, and defensible.

Independence and Integrity

We do not sell outcomes. We deliver evidence.

  • We do not change findings to satisfy a client or a subject.

  • We do not accept gifts, favors, or payments intended to influence results.

  • If a case involves attempted bribery, intimidation, or interference, we document it and may stop the work.

Our reports are based on proof, not rumors.

We use evidence such as:

  • official documents and registration records (when available)

  • identity documents and verification checks

  • reference checks and structured interviews

  • business operations indicators (photos, site confirmation, activity logs)

  • documented findings from credible public sources (when relevant)

Every conclusion is tied to what we can verify.

Each verification case includes a simple record of:

  • what was checked

  • what sources were used

  • dates and timestamps

  • who performed the work

  • who reviewed and approved it

This helps clients understand why a conclusion was reached and supports internal review.

We build quality control into the process.

  • Every case follows standard templates and checklists.

  • Higher-risk cases receive two-step review: an analyst completes the work, then a separate reviewer checks it before delivery.

  • If the evidence is incomplete, we say so clearly instead of guessing.

To keep results fair and independent:

  • Team members declare conflicts for every case (personal, family, business, or financial connections).

  • If a conflict exists, the case is reassigned or elevated for enhanced review.

  • Sensitive cases may receive additional oversight.

Verification work involves sensitive information. We treat it that way.

  • We limit access to case information to staff who need it to do the work.

  • We store and handle information securely and do not share client files without authorization.

  • We only collect what is necessary to complete the request.

To protect both clients and subjects, we require that clients:

  • have authorization to request verification (e.g., consent, contractual basis, or lawful reason)

  • provide accurate information and documents when requested

  • use results for legitimate decision-making (not harassment or personal disputes)

If we believe a request is abusive or unlawful, we may decline the assignment.

Verification is about what can be confirmed at the time of review.

  • Our reports reflect evidence available during the case window.

  • If something cannot be verified, we label it as unverified.

  • We may recommend follow-up steps when risk is high or information is incomplete.

If a client believes a report contains an error or wants clarification:

  • We will review the concern, re-check sources, and correct any confirmed mistake.

  • We may request supporting documentation to investigate properly.

For issues related to integrity (bribery attempts, interference, or misconduct), cases are escalated to management for review and action.

We improve our methods over time. This Governance & Standards page may be updated as we refine our procedures, templates, and controls.

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